Something isn't working
Tell us what happened and on which screen. If it's about a trip, add its code.
Report a problemHow can we help?
Answers to the most common questions, and how to reach us when something isn't working.
Account and data
You can delete your account in the app, in one tap: Profile › Close account and delete data
Read the privacy policyFAQ
Quick answers
The game
How do I join my friends' trip?
Open the invite link they sent you: it takes you straight to the room, even if you need to download the app first. If you only have the code, tap + in the app and enter it.
Who sees my votes?
Nobody, until the trip is over. After the Wrapped, everyone reads the votes and comments they received, unless the trip has anonymous votes: then only the Wrapped remains.
When does the Wrapped arrive?
On the last day: Roastrip reads the votes and notes and prepares awards, a podium and a roast for everyone. Whoever created the trip sets the pace of the days.
Something in the Wrapped isn't OK
Tap “Report this verdict” under the text: the report comes to us and we review it.
Expenses
I got an expense wrong: can I fix it?
Yes, while the trip is still going: open the expense and tap “Edit expense”, or “Delete expense”. Balances update on their own.
How do I settle a debt?
In the balances, tap the person you owe money to: if they've added their payment methods to their profile, the app opens PayPal, shows their Satispay number or prepares the bank transfer QR code. Roastrip doesn't touch the money: the payment happens in the bank's or the service's app.
I paid in another currency
Log the expense in its own currency: the app converts it at the day's rate and keeps the original amount too.
Account and data
How do I delete my account?
In the app: Profile › “Close account and delete data”. Your account and your data are removed, and this can't be undone.
I forgot my password
On the sign-in screen, tap “Forgot password?”: you'll get an email to choose a new one.
I'm not getting notifications
Check that notifications for Roastrip are turned on in your phone's settings. On Android, battery saver can also block them.
Didn't find the answer?
Write to us. If it's a problem, it helps us to know:
- the app version, which you'll find at the bottom of the Profile screen;
- your phone, iPhone or Android;
- what you were doing and what happened;
- a screenshot if you can, and the trip code.